About the Company
Nova Logistics is a mid-sized logistics and freight management company based in Houston, Texas. Established in 2010, the company specializes in international shipping, warehousing, and last-mile delivery services for manufacturing and retail clients. As Nova grew, it struggled with manual operations, repetitive paperwork, and delayed shipment tracking — limiting its ability to scale efficiently.
Client Overview
Nova Logistics approached Destro Technologies to automate its internal operations using AI and workflow automation tools. Their goal was to reduce manual workload, improve accuracy, and accelerate customer response times across departments — from shipment scheduling to billing.
Project Summary
Destro Technologies designed and implemented a custom AI-driven automation system that streamlined Nova’s key workflows: shipment tracking, document processing, and customer communication. The platform connected their existing ERP and CRM systems for a unified, real-time view of operations.
Challenges
- Heavy reliance on manual data entry and paper-based forms
- Delayed updates between warehouse, dispatch, and customer service teams
- Inconsistent communication with clients during order processing
- Lack of centralized dashboards for performance monitoring
- Need to integrate multiple third-party logistics tools and APIs
Solution
- Developed an AI automation layer to handle repetitive tasks like invoice generation and data syncing
- Built real-time dashboards for shipment visibility and team performance tracking
- Integrated ERP, CRM, and GPS systems into a single automated workflow
- Implemented AI chat assistant for instant client shipment updates
- Deployed cloud-based alerts and reporting to replace manual follow-ups
Results
- 65% reduction in manual workload across departments
- Operational efficiency improved by 40% within 3 months
- Customer response time cut from 24 hrs to under 3 hrs
- Error rate in documentation dropped by 70%
- ROI achieved within the first six months of automation rollout
Our Client Review
The automation solutions from Destro Technologies completely transformed how we operate. What used to take hours now happens in minutes. Our customer experience and internal efficiency have both skyrocketed.
James Carter
Operations Director — Nova Logistics