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About the Company

PrimeCare Pharmacy is a rapidly expanding retail pharmacy chain headquartered in Dallas, Texas. With 22 locations across the state, PrimeCare offers prescription fulfillment, wellness consultations, vaccination services, and home delivery. As their customer base grew, they struggled with outdated systems that caused delays, miscommunication, and difficulties in managing patient records efficiently.

Client Overview

PrimeCare partnered with Destro Technologies to develop a custom-built CRM platform specifically tailored for pharmacy operations. Their old system relied heavily on spreadsheets and legacy software that lacked automation, real-time updates, and centralized visibility. They needed a unified solution to manage prescriptions, patient profiles, communication, follow-ups, and delivery workflows seamlessly.

Project Summary

Destro Technologies designed a secure and HIPAA-compliant CRM that centralized customer interactions, automated prescription reminders, simplified delivery coordination, and improved team productivity across all branches.

Challenges

  1. Fragmented customer data stored across multiple systems
  2. Manual follow-ups leading to missed refills and service delays
  3. No centralized dashboard for prescription tracking and customer communication
  4. Inefficient coordination between pharmacists, delivery drivers, and support staff
  5. Need for a secure, scalable platform compatible with medical compliance standards

Solution

  1. Built a custom CRM system with centralized customer and prescription management
  2. Added automated SMS & email reminders for refills, pickups, and vaccinations
  3. Integrated delivery workflow with real-time driver assignment and tracking
  4. Implemented role-based access control for pharmacists, admins, and staff
  5. Developed dashboards showing sales, prescription volume, pending refills, and customer activity

Results

  1. Refill completion rate increased by 42% within the first 60 days
  2. Customer wait times reduced by 55% due to automated workflows
  3. Delivery accuracy improved to 98% with real-time tracking
  4. Operational efficiency increased by 35% across all pharmacy branches
  5. Customer satisfaction scores improved to 4.8/5 average rating

Our Client Review

”Destro Technologies helped us replace a broken, outdated workflow with a powerful CRM tailored to our pharmacy operations. Our refills, deliveries, and communication are now faster and more accurate — our team finally feels in control.”

Jonathan Reed

 Operations Director — PrimeCare Pharmacy