About the Company
SkyRoute Airlines is a mid-sized commercial airline based in Kuala Lumpur, Malaysia, operating regional and international routes across Asia-Pacific. Established in 2011, SkyRoute serves over 6 million passengers annually and is known for its fast-growing low-cost travel model. With rising passenger volume and scheduling complexities, the airline needed to automate operational workflows to reduce delays, improve customer communication, and streamline internal processes.
Client Overview
SkyRoute Airlines approached Destro Technologies to implement a complete AI-powered automation system for their customer support, flight scheduling workflows, and operational alerting. Their manual processes created bottlenecks during peak seasons, leading to slower response times and higher operational strain.
Project Summary
Destro Technologies developed and deployed a scalable automation framework integrating AI, workflow triggers, and real-time data syncing across SkyRoute’s helpdesk, internal communication tools, and flight-management systems.
Challenges
- Manual replies to flight-status enquiries causing response delays
- Repetitive internal tasks handled manually by staff
- Inconsistent passenger notifications during flight disruptions
- Slow coordination between airport staff, pilots and cabin crew
- Lack of a centralized automation dashboard
Solution
- Implemented AI workflow automation for ticket updates, schedule changes and customer enquiries
- Integrated automation with SkyRoute’s flight management system for real-time status syncing
- Built an auto-notification engine for delays, gate changes and boarding alerts
- Automated internal escalations for ground staff and crew coordination
- Delivered a central dashboard showing automation logs, performance metrics and exception alerts
Results
- Customer response time improved by 73% within the first month
- Operational bottlenecks reduced by 45% due to automated internal coordination
- Passenger satisfaction score increased to 4.6/5
- Real-time automated alerts reduced missed boarding incidents by 38%
- Achieved full ROI in 5 months, with scalable automation across departments
Our Client Review
“Destro Technologies helped us automate critical workflows that were previously slowing down our airline operations. Our passengers now receive instant updates, and our team works more efficiently than ever.”
Farid Malik
Operations Director — SkyRoute Airlines